Terms of Service

By accepting our quotation you agree to our terms and conditions.

For one-off services, a date of provision will be agreed on acceptance of our quotation.

Regular window cleaning services are provided on a 6-8 week or Quarterly schedule.

The flexibility in the 6-8 weekly schedule is required to allow us to take into account factors outside our control weather conditions, holiday periods, etc. 

As soiling increases over time, quarterly cleaning will be charged at a higher rate than 6-8 weekly cleaning.

For the same reason, if more than one clean is skipped there may be a higher charge for the subsequent clean. This will be agreed with you prior to the work being carried out. 

Payment is due within 14-days of service provision. On completion of cleaning, we will leave an A5 card advising that cleaning has been carried out, along with the price and details of how to make payment. This is your bill.

Payment can be made online using the Payatrader.

We know that paperwork can go astray or get forgotten. If you misplace your bill or need help making a payment, just give us a call on 0330 3339276 and we'll be happy to help.

Non-payment will be referred to our debt recovery agents. We reserve the right to recover costs incurred as a result.

You may cancel your service by emailing info@keepitspotless.com or by calling us on 0330 3339276. Cancellation may be made at any time prior to the date of the next scheduled clean, and subject to payment of all outstanding fees.

Late cancellation will be charged at 50% of the agreed fee. For recurring services, this includes turning us away on the day or failure to arrange access (Lockout).  

We cannot postpone regular window cleaning as we are only in each area for a limited time. If you need us to skip a clean, just let us know at least 24-hours before the clean is due.

 

We always strive to deliver the best possible service. If you are not completely satisfied with our work, please call us on 0330 333 9276 or email info@keepitspotless.com within 48-hours of completion of the clean. 

 

We provide a year-round service in the UK, so we will work in light rain, showers or light snow. This will not affect the quality of service we provide. We will not carry out work if the weather poses a risk to health and safety or would compromise the quality of service. In such circumstances, we will reschedule. Similarly, we cannot be held accountable for the effects of the weather after cleaning has been completed. 

We will discuss access arrangements with you at the time of quotation. If you would like us to hold a key or access code, we can do so. Our public liability insurance includes key holder cover. If we can do so safely, we may access rear windows by climbing over a wall or gate. If we cannot get access to part of your property, we will clean the accessible areas and charge a reduced rate, typically 50% of the total fee. Failure to implement a previously agreed access arrangement will constitute lockout, and the 50% late cancellation fee will be due.

External windows will be cleaned using our water-fed-pole system, which allows us to clean up to 20 meters (approx 65ft) from ground level. We bring our own supply of reverse osmosis purified water. This is a fancy name for water that has had all the particulates, such as limescale, removed. The attractive properties of pure water allow us to clean without the need for chemicals/detergents. This also means that we do not need to dry the windows. Without any particulates to mark the glass, your windows will dry to a streak-free spotless finish.

Please note that it can take a couple of cleans to remove detergent residue from traditional cleaning or heavy soiling on frames. This can lead to some spotting, but will resolve itself after a few cleans.

We do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Our window cleaning system will efficiently clean your glass, sills and frames, but it cannot prevent or reverse natural weathering. Over time your uPVC window frames will show evidence of oxidation that often appears as a greying of the surface. As our brushes gently agitate the frames and sills, they remove some of this staining, which can be mistaken for scratching. Our brushes have only soft plastic parts and nylon bristles that will not scratch glass. 

We love our work, but our best efforts are no match for the tireless efficiency of spiders, children’s sticky fingers, or the wet noses of beloved pets. They get back to work as soon as our cleaning is done, so finding a cobweb or nose print doesn't necessarily mean a window has been missed, however, if you are unhappy with any aspect of our service please give us a call on 0330 3339276.

Your windows will be left wet at the end of the clean. We don't need to dry the windows wet because we clean your windows using Reverse Osmosis Purified Water. RO Purified water has had all the particulates, such as limescale, removed. Without any particulates to leave behind, the water will dry to a streak-free spotless finish. 

We reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.

From time to time we offer a promotion offering '4th Clean Free'. To qualify for this offer you just need to have signed up for our 6-8 weekly window cleaning round while the offer is on. To claim your credit just send and email to info@keepitspotless.com after your 4th window clean and we will credit your account so that your fourth window clean is completely free of charge. Please note that the credit is for your fourth window clean only. For your credit to be applied you will need to have paid for the preceeding three cleans.

Public Liability 

Insurer: AXA Insurance UK plc

Limit of Indemnity: £5,000,000

Height Limit: 25 meters

 

Employers Liability

Insurer: AXA Insurance UK plc

Limit of Indemnity: £10,000,000

Height Limit: 25 meters