The best way for us to give you an accurate price  is for us to visit your property  to offer a free, no obligation quotation.   We are often asked to give an estimate over the phone, or based on photos. We will do our best to give an accurate estimate, however,  there are often surprises when we arrive on site. We will discuss any variation in price before commencing work.

Quotations remain valid for a period of 30 consecutive days.

We reserve the  right to withdraw our quotation at any time.  

By accepting our quotation you agree to our terms and conditions.

For one-off services, a date of provision will be agreed on acceptance of our quotation.

Regular window cleaning services are provided on a 6-8 week or Quarterly schedule.

The flexibility in the 6-8 weekly schedule is required to allow us to take into account factors outside our control weather conditions, holiday periods, etc. 

As soiling increases over time, quarterly cleaning will be charged at a higher rate than 6-8 weekly cleaning.

For the same reason, if more than one clean is skipped there may be a higher charge for the subsequent clean. This will be agreed with you prior to the work being carried out.

Annual gutter cleaning can be included with your window cleaning schedule or arranged as required. Gutter cleaning is best done after autumn leaves have fallen. 

We will discuss access arrangements with you at the time of quotation. If you would like us to hold a key or access code, we can do so. Our public liability insurance includes key holder cover. If we can do so safely, we may access rear windows by climbing over a wall or gate. If we cannot get access to part of your property, we will clean the accessible areas and charge a reduced rate, typically 50% of the total fee. Failure to implement a previously agreed access arrangement will constitute lockout, and the 50% late cancellation fee will be due.

External windows will be cleaned using our water-fed-pole system, which allows us to clean up to 20 meters (approx 65ft) from ground level. We bring our own supply of reverse osmosis purified water. This is a fancy name for water that has had all the particulates, such as limescale, removed. The attractive properties of pure water allow us to clean without the need for chemicals/detergents. One thing that particularly surprises people is that we do not need to dry the windows. Without any particulates, the water will dry to a streak-free spotless finish.

Please note that it can take a couple of cleans to remove heavy soiling on frames and detergent residue from traditional cleaning. This can lead to some spotting after your first couple of cleans.

Our window cleaning system will efficiently clean your glass, sills and frames, but it cannot prevent or reverse natural weathering. Over time your uPVC window frames will show evidence of oxidation that often appears as a greying of the surface. As our brushes gently agitate the frames and sills, they remove some of this staining,  which can be mistaken for scratching. Our brushes have only soft plastic parts and nylon bristles that will not scratch glass. 

We do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Your windows do not need to be dried at the end of the clean. We are able to leave your windows wet because we clean your windows using Reverse Osmosis Purified Water. The water purification process removes  all the particulates, such as limescale that would leave marks if you we're to clean with your regular tap water. The attractive properties of pure water also allow us to clean without the need for detergents. Without any particulates or detergents  to leave behind streaks and spots, your windows  will dry to a  sparkling, spotless finish. 

Our pure water cleaning even helps to keep your windows cleaner for longer and saves you money.  

When we used traditional methods of window cleaning, it was customary for windows to be be cleaned monthly. When we moved to the much safer, and more effective method of cleaning with a pole and pure water, we were pleasantly surprised to find  that windows stayed cleaner for longer because there are no sticky detergent residues for dust and dirt to adhere to. We soon moved to a 6-8 weekly schedule, cutting our customers annual bills significantly. 

We provide a year-round service in the UK, so we will work in light rain, showers or light snow. This will not affect the quality of service we provide. We will not carry out work if the weather poses a risk to health and safety or would compromise the quality of service. In such circumstances, we will reschedule. Similarly, we cannot be held accountable for the effects of the weather after cleaning has been completed. 

On completion of cleaning, we will leave an A5 card advising that cleaning has been carried out, along with the price and details of how to make payment. This is your bill.

Payment can be made online using Payatrader

Cheques can be made payable to Keep it Spotless Homecare  and posted to 

Keep it Spotless  

Deer View Barn, Wheatlands Manor

Park Lane, 

Finchampstead,

Wokingham,

RG41 1JU

Payment is due within 14-days of service provision

We know that paperwork can go astray or get forgotten. If you misplace your bill or need help making a payment, just give us a call on 0330 3339276 and we'll be happy to help.

Non-payment will be referred to our debt recovery agents. We reserve the right to recover costs incurred as a result.

We love our work, but, no matter how ard we try,  we are no match for the tireless efficiency of spiders, sticky fingers, or the wet noses of beloved pets. They get back to work as soon as our cleaning is done. Cobwebs can even  be found on recently cleaned windows, however, if you are unhappy with any aspect of our service please give us a call on 0330 3339276 .

We love our work, but, no matter how ard we try,  we are no match for the tireless efficiency of spiders, sticky fingers, or the wet noses of beloved pets. They get back to work as soon as our cleaning is done. It can be surprising how quickly sticky fingers leave their mark, particularly if you have small children, however, if you are unhappy with any aspect of our service please give us a call on 0330 3339276.

You may cancel your service by emailing hello@thelocalwindowcleaners.com or by calling us on 0330 3339276. Cancellation may be made up to the day of the next scheduled clean, and subject to payment of all outstanding fees.

Cancellation on the day will be charged at 50% of the agreed fee. For recurring services, this includes turning us away on the day or failure to arrange access (Lockout).  

We cannot postpone regular window cleaning as we are only in each area for a limited time. If you need us to skip a clean, just let us know  before the clean is due.

We always strive to deliver the best possible service. If you are not completely satisfied with our work, please call us on 0330 333 9276 or email info@keepitspotless.com within 48-hours of completion of the clean. 

Public Liability 

Insurer: AXA Insurance UK plc

Limit of Indemnity: £5,000,000

Height Limit: 25 meters

includes key-holder cover

Employers Liability

Insurer: AXA Insurance UK plc

Limit of Indemnity: £10,000,000

Height Limit: 25 meters​

From time to time we run a promotion offering '4th Clean Free'. To qualify for this offer you just need to have signed up for our 6-8 weekly window cleaning round while the offer is on. To claim your credit just send and email to hello@thelocalwindowcleaners.com after your 4th window clean and we will credit your account so that your fourth window clean is completely free of charge. Please note that the credit is for your fourth window clean only. For your credit to be applied you will need to have paid for the preceeding three cleans in full.

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